Concierge – Luxury Vacation Services-Full Time

Website AMI Locals

Position Summary:

The Concierge Ambassador is a hospitality professional who attends to the needs of guests and  assists them in organizing their adventures while staying at a resort or other property that provides lodging services.  The concierge is responsible for connecting guests with the information they are looking for, activity and excursion reservations, recommending restaurants to guests and arranging errands such as grocery deliveries, and rental of recreational items so the guest can relax and enjoy their “Island Time”

 

Key Responsibilities/Essential Functions:

  • Use excellent communication skills with guests and staff including verbal, written and body language.
  • Ensure all guests questions & requests via phone, email and walk in are completed and followed up on while executing fabulous guest service.
  • Proven skill in developing relations with guests, vendors and internal departments.
  • Be creative and think outside the box to create memorable experiences for our guests.
  • Highly organized, anticipating needs, must be enthusiastic, passionate and have a sense of adventure.
  • Familiarity with local and city wide attractions and events for guest entertainment.

 

Education and Experience:

  • 1-2 years of vacation homes/resort/hotel hospitality experience.
  • 2-3 years of previous customer service experience.
  • Competent working with Microsoft Office suite, Breezeway, Track, Clock a plus. Ability to toggle between multiple screens and programs.
  • Possess a positive attitude and be willing to work as part of a team.
  • Critical thinker and problem-solving skills.
  • Self-motivated and detail oriented.
  • Excellent time management skills.
  • Professionalism is a must.
  • Outstanding communication and interpersonal abilities.
  • Possesses analytical and problem-solving skills with a strong attention to detail.
  • Ability to prioritize tasks and work within defined deadlines.

 

 

Additional Qualifications:

  • Satisfactory background check.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the responsibilities of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is occasionally required to reach with hands and arms, to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

 

The employee must regularly lift and/or move up to 5 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

 

Benefits:

  • Competitive compensation that corresponds with education and experience / starting $17.00 per hour
  • Medical benefits package, Dental and Vision options
  • 401(k)
  • Paid Time Off
  • Vacation Accrual
  • Company Paid Holidays

 

 

*AMI Locals is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

 

Email: [email protected]

 

 

Susanne Arbanas

Director of Contagious Enthusiasm

941 330 5388

To apply for this job email your details to susanne.arbanas@primevacations.com